24/7 On-Site IT Support from Certified Field Engineers
DACPros delivers professional Smart Hands IT services in the UK, providing fast, secure and reliable on-site IT support services for data centres, colocation facilities and enterprise IT environments.
Our experienced IT field engineers act as an extension of your IT department, available 24 hours a day, 365 days a year—to support mission-critical infrastructure when remote access isn’t enough.
Whether you need urgent troubleshooting or scheduled technical assistance, our data centre Smart Hands support goes beyond basic remote hands to deliver expert, first-line and advanced services.
More than a safe
pair of hands
24 hours a day, 365 days a year
Acting as an extension of your IT department
More Than Just Smart Hands
DACPros Smart Hands is designed for organisations that need trusted engineers on the ground. Our technicians are fully vetted, security-aware and experienced in handling critical infrastructure.
We don’t just follow instructions, we identify issues, resolve faults efficiently and communicate clearly throughout every task.
Acting as an Extension of Your IT Department
Our UK-based engineers integrate seamlessly with your tools, processes and ticketing platforms. From planned installs to emergency call-outs, we work as part of your team to minimise downtime and risk.
You gain peace of mind knowing qualified on-site IT support engineers are always available to maintain performance, security and availability across your infrastructure.
Smart Hands IT Service Capabilities
Our Smart Hands IT services cover a comprehensive range of first-line and infrastructure support tasks, including:
Network infrastructure
support – connection, switch,
and router troubleshooting
On-site attendance
Remote console access provision
Remote hands and eyes
Firmware and BIOS upgrades
Site surveys
Server installation and configuration
Server maintenance or replacement
Disk and memory replacement
Fibre optic and data cable cleaning and troubleshooting
OTDR testing
Peripheral card installation
DWDM troubleshooting
RMA – receiving and sending replacement parts via courier services
Work on your ticketing platform
Network infrastructure
support – connection, switch,
and router troubleshootingOn-site attendance
Remote console access provision
Remote hands and eyes
Firmware and BIOS upgrades
Site surveys
Server installation and configuration
Server maintenance or replacement
Disk and memory replacement
Fibre optic and data cable cleaning and troubleshooting
OTDR testing
Peripheral card installation
DWDM troubleshooting
RMA – receiving and sending replacement parts via courier services
Work on your ticketing platform
Find out moreSmart Hands IT Services – FAQs
What are Smart Hands IT services?
Smart Hands IT services provide on-site technical support for data centres and IT environments when remote access isn’t sufficient. This includes troubleshooting, hardware replacement, installations, and first-line support.
Do you provide Smart Hands IT services across the UK?
Yes. DACPros delivers Smart Hands IT services UK-wide, supporting data centres, colocation facilities, and enterprise sites.
Are your IT field engineers certified?
All DACPros IT field engineers are highly trained, certified and experienced in working with mission-critical infrastructure.
Is Smart Hands support available 24/7?
Yes. Our on-site IT support services are available 24 hours a day, 365 days a year, including emergency call-outs.
Can DACPros work within our ticketing platform?
Absolutely. Our engineers can work directly within your existing ticketing system to ensure seamless communication and reporting.
Is Smart Hands the same as Remote Hands?
No. While Remote Hands typically covers basic physical tasks, Smart Hands support provides skilled troubleshooting, diagnostics and technical decision-making by experienced engineers.
See our other services
Build and Deployment
Expert hardware and network infrastructure installation services. From racking and stacking to OS installation and data cabling.
Find out moreHardware Maintenance
Ensure your infrastructure is running optimally with maximum efficiency and minimal disruption with regular pre-scheduled on-site attendance carried out by our qualified engineers.
Find out moreProject Management
Expert support for any part of your hardware journey. Reduce communication errors, eliminate delays and boost productivity with our tech-savvy project managers.
Find out more
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