Deployment

Racking servers, storage or network hardware may sound straightforward, but there are finer aspects that affect the quality and reliability of these tasks. Every data centre varies in the type of facilities, size, and some of them are a logistical nightmare.

DACPros takes care to the entire process, starting from when the equipment arrives at the data centre. We assess the data centre well in advance and adjust the task timelines and number of people accordingly, to cope with the local challenges.

We unpack everything and move the equipment to the data hall or temporary storage area. We work from a pre-prepared rack plan that details exactly where we need to rack every specific item of equipment.

We then do all cabling and cross connection for network devices. We organise console access for your network devices which ensures your team will be able to configure everything remotely. 

We are happy to assist in configuring server iLOM or even carry out installation of OS. We can also add line cards to routers or firewalls. As a bespoke service, our engineers also handle non-standard devices, if you are able to provide the full manual for the device..

We remove any worry about the large volume of packing materials as we collect and recycle everything, leaving the data centre in the way we found it.

 

 

Decommissioning

Decommissioning equipment can be a headache and unwelcome drain on your team’s time. DACPros helps customers by carefully removing, packing and returning the equipment to the warehouse or location of your choice.

Whether full or partial decommissioning, our technicians follow a rigorous procedure to make sure they steer clear of any live equipment.

Our rigorous training ensures our staff always check the link status on equipment and do not to continue the job if, for example, it appears a network device is still in active use. In each case, we will seek confirmation from the client.

Our services even extend to helping you find the appropriate packing materials – anything to help reduce headache and admin on your side.

Moving

Whether you need to move a single server or entire racks, DACPros is here to help. Our technicians identify and label all equipment according to the rack plan before carefully removing all cables and equipment from the racks and packaging them securely. Everything is fully insured during transport. We only use highly protective materials and equipment. In the new DC, our technicians re-assemble everything according to the approved plan.

We have fulfilled several projects that required equipment to be moved while in active use. This required adherence to very strict timelines.  Our project managers create an appropriate plan with your technical team to ensure relocation causes the minimal amount of downtime.

Maintenance

Our team takes care of your server hardware in the data centre. Regardless of whether your site is small and only require occasional visits, or you have multiple sites across different cities, DACPros has the right Service Level Agreement (SLA) for you. Our technicians are happy to use your existing ticketing system or you can use ours. We are flexible to fit in with your processes and preferences.

Get in touch or call us on +44 (0)333 444 8301 to discuss your requirements.

We cover all aspects of continuous data centre operations, including:

  • Receiving and Sending replacement parts via courier services
  • Disk/memory replacement
  • Installing peripheral cards
  • Replacement of server or network devices
  • Installing, moving, decommissioning your IT infrastructure
  • Troubleshooting

 

 

White Label Services

Send our IT engineers to the site under your brand name.

Are you a Data Centre, Colocation provider, IT reseller, vendor or channel partner looking to provide on-site IT support to your clients?

With our white label IT services and solutions, we send out skilled IT engineers under your brand name so you can expand your reach without employing staff directly. Our engineers attend sites and they present themselves under your company name and get to work.

OEM & EOL/EOSL Product Support

EOL stands for “end of life,” and EOL support refers to the support a company offers after a vendor decides to discontinue a product or service.

It is slightly different from EOSL, which stands for “end of service life,” and refers to the date after which service and support will no longer be offered on a particular product by the vendor.

Are there discontinued and unsupported devices in your network? We provide support for EOL and EOSL equipment, just give us a call and we can discuss your requirements. 

Extended Arm (Remote Hands)

For specialist IT services beyond racking standard equipment, DACPros offers advanced services, also known as Remote Hands.

Are you a Data Centre, Colocation provider, IT reseller, vendor or channel partner looking to provide on-site IT support to your clients?

With our white label IT services and solutions, we send out skilled IT engineers under your brand name so you can expand your reach without employing staff directly. Our engineers attend sites and they present themselves under your company name and get to work.

News Update

 

How to reduce staffing costs in data centre engineer roles

Hiring new staff is always a costly exercise.  According to the Center for American Progress, the average cost of hiring a new worker equates to 20% of their annual salary.  In some research they looked at, those costs went as

Our appearance reborn

We found a great partner to work with and help us recreate our overall look.   We are glad to announce that our new website is up and running. The whole concept was a rethink and rebuild to make it