White label IT services under your name.

Overflow capacity for providers with more work than engineers. DACPROS delivers subcontracted IT field engineering on your behalf — smart hands, rack and stack and multi-vendor infrastructure work, carried out under your name so your customer deals with you, not us.

Talk to us about subcontractingSmart hands
YourName on the job
LondonHammersmith hub
Mon–FriOperating hours
ConfidentialBetween us

Quick answer

What is white label IT?

White label IT is when another provider's engineers do the on-site work for your customer under your name, not theirs. If you are a larger IT, managed services, hosting or infrastructure provider, you can subcontract field engineering and overflow delivery to DACPROS. We work on your behalf, follow your instructions and report back to you — your customer sees your service.

The work we take on includes smart hands, rack and stack and deployment and multi-vendor infrastructure work: racking and cabling, component swaps with parts you or the vendor supply, physical diagnostics and migrations. We work with kit from different vendors, to your runbook and the vendor’s instructions.

What we do not do: warranty-backed break/fix, or hardware maintenance that needs us to source parts. Recycling, disposal and certified data destruction are handled by partners rather than by DACPROS, so we would coordinate those with you rather than promise them under your name.

Guides for providers: what white-label IT is, what to hand off and what to keep, overflow delivery and running a white-label smart hands or rack and stack job.

Read the guide: What is a smart hands service?

What's included

Your name, our hands.

Take on more field work than your own team can cover, without hiring for it.

Work done on your behalf

Engineers attend as your delivery partner and take their instructions from you, so your customer’s contact stays with you.

Smart hands

Component swaps, cabling, re-seats and on-site fault finding to your runbook. See smart hands.

Rack and stack

Racking, powering and cabling new equipment as a planned, documented job. See rack and stack.

Multi-vendor infrastructure work

Servers, storage and network equipment from different vendors handled in one visit, to each vendor’s instructions.

Overflow delivery

Extra engineering capacity when your own team is booked solid, scoped job by job.

Reporting you can pass on

Visits documented in a form you can hand to your customer under your own name.

Confidential by arrangement

We agree confidentiality up front so the relationship stays between us.

How it works

Scoped with you, delivered as you.

Each job starts with a conversation about what you need on site and what your customer expects to see.

01

Scope

You describe the site, the kit and the outcome you owe your customer.

02

Agree how we appear

Your name, your process, your reporting format and who the engineer reports to.

03

Schedule

Attendance is arranged around location, scope and engineer availability.

04

Attend

The engineer carries out the work to your instructions.

05

Report back

Documented evidence of the visit goes to you, ready to pass on.

Where and when

London-based, by arrangement.

Hammersmith hub, scheduled attendance

Our hub is in Hammersmith (W6), so London is our home turf — from the City of London, Westminster and Hammersmith & Fulham to Canary Wharf, London Docklands (E14/E16) and the Slough/M4 data-centre corridor. We operate Monday to Friday, 09:00–17:00; out-of-hours attendance is possible only if arranged in advance. We do not offer a guaranteed response time, and attendance outside London depends on location, scope and engineer availability, so tell us where you need us.

White Label IT FAQ

Straight answers, no jargon.

What is white label IT?
It is on-site IT work delivered by a subcontractor's engineers under your name rather than theirs. Your customer deals with you. DACPROS does the field work on your behalf and reports back to you.
What is subcontracted IT field engineering?
It is a larger provider handing physical, on-site infrastructure work to a specialist partner. Typical jobs are smart hands, rack and stack, cabling and component swaps at a customer’s site or data centre, where you need an engineer on the ground and prefer not to hire one for every location.
Will my customers know it's DACPROS?
Not unless you choose to tell them. We attend under your name, follow your process and agree confidentiality terms up front so the arrangement stays between us.
Can you take overflow work when my team is full?
Yes — overflow delivery is a core use of the service. We scope each job with you and schedule an engineer around location, scope and availability. We do not promise a fixed response time.
Do you work with kit from different vendors?
Yes — multi-vendor infrastructure work is part of the service. We carry out physical work on servers, storage and network equipment to your runbook and the vendor’s instructions. Where a repair needs parts sourced or is covered by a vendor warranty, that stays with you or the vendor.
Do you provide recycling or certified data destruction under our name?
Not directly — those steps are handled by partners. We can carry out the physical decommissioning work on site and coordinate the hand-off with you. See IT decommissioning.
Do you provide white label IT in London?
Yes — DACPROS is a London-based provider and works with other providers from our Hammersmith hub (W6). We cover Greater London, including the City, Westminster, Canary Wharf, London Docklands (E14/E16) and the Slough/M4 corridor. Outside London, tell us the location and we will confirm what is possible.

Need field engineering under your name?

Talk to us about subcontracting