Remote hands for your data centre, London and UK.
Something to reboot, re-seat or check on site? DACPROS engineers attend your data centre and carry out the tasks you specify — reboots, cable re-seats, part swaps and visual checks — so you don't have to travel.
Quick answer
What are remote hands services?
Remote hands is on-site technical support at a data centre. DACPROS engineers carry out instruction-led tasks on your equipment so you don't have to travel. You give us the steps — restart this server, re-seat that cable, swap the part you've supplied, tell us what the status light shows — and an engineer attends, does it and reports back on what was done.
How we operate. Attendance is Monday to Friday, 09:00–17:00, and is scheduled according to location, scope and engineer availability. Out-of-hours attendance may be available if arranged in advance.
If the job needs an engineer to diagnose a fault or make a judgement call, that is smart hands. Remote hands is for work where you already know the steps.
What's covered
What remote hands can do for you.
Tell us the steps. An engineer carries them out on site and reports back on what was done, with photos where they help.
Reboots & power cycles
A server, switch or firewall restarted on your instruction, with the result confirmed back to you.
Visual checks
Status lights, port lights and fault indicators read and reported, so you can decide the next step.
Cable re-seats
Ports and connections re-seated or swapped to your instructions.
Part swaps
Drives, PSUs and optics you’ve supplied, swapped to your instructions.
Vendor escort & live sessions
A trusted pair of hands on site while your vendor or your own team works the console remotely.
Pre-arranged out-of-hours attendance
Planned out-of-hours visits may be available when arranged in advance.
Before the visit
Get the most from a remote hands visit.
A good brief is what makes a short visit work. Have these ready when you contact us.
- The exact steps, in order — a runbook or a numbered list an engineer can follow without guessing.
- The facility, cabinet and U position, plus any asset labels on the equipment.
- Whatever the data centre needs to let us in, such as a booking reference or a site contact.
- Any parts you’re supplying, delivered to site and clearly identified in advance.
- A named contact on your side who can be reached during the visit.
- What done looks like, and what you want confirmed or photographed.
How a job runs
From your steps to a report back.
Scope
Send us the steps and the facility. We confirm what’s involved and agree the scope with you.
Schedule
Attendance is scheduled according to location, scope and engineer availability, within Monday–Friday, 09:00–17:00. Out-of-hours visits are only possible when arranged in advance.
Attend
An engineer goes to the facility and carries out your steps as written.
Report
You hear back on what was done and anything found on site, with photos where they help.
London & UK coverage
London-based, UK-wide.
Remote hands in London and across the UK
Our hub is in Hammersmith (W6), and we attend data centres across Greater London, including Docklands and the Slough/M4 corridor, as well as sites elsewhere in the UK. Tell us which facility you need and we’ll confirm whether and when we can attend.
Remote Hands FAQ